Guest Service Manager

Responsibilities:

 Training, developing, and counseling all front desk employees

 Completing work schedules for front desk department staff in a timely and effective manner

 Conducting regular staff meetings and promoting the QTR culture and the core ideology

 Communicating and is knowledgeable of guest satisfaction scores

 Operating within budgetary guidelines

 Promoting and encouraging team work at all times

 Making sound decisions and identifying problems and offering solutions

 Demonstrating knowledge of O&R and brand success plans

 Providing information to guests about hotel policies, services, and amenities

 Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)

 Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers

 Processing payments from guests and reviewing and balancing guest accounts

 Informing housekeeping department about room status/availability

 Listening and responding to guests’ requests and complaints

 Operating hotel switchboard

 Maintaining daily logs and balancing shift work and cash drawers

 Maintaining front desk department audit standards

 Monitoring and maintaining property security

 Responsible for purchasing, monitoring, and controlling store inventory

Join an AWARD Winning TEAM!!! www.qocnc.com/careers/ under Hospitality

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Work Location: In person