Job Summary
We are seeking a dedicated and organized Front Desk Supervisor to oversee the daily operations of our front desk team at our hotel/resort. The ideal candidate will have a strong background in hospitality management and customer service, ensuring that all guests receive exceptional service from check-in to check-out. This role requires effective communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. As we are a small hotel some supervision will be required of Housekeeping and Maintenance on an as needed basis.
Responsibilities
•Supervise front desk staff, providing training and support to ensure high standards of guest service.
•Manage daily front desk operations, including check-ins, check-outs, and reservations.
•Address guest inquiries and resolve any issues or complaints promptly and professionally.
•Maintain accurate records of guest interactions and transactions.
•Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
•Conduct night audits as necessary to ensure financial accuracy.
•Implement hotel policies and procedures while maintaining a welcoming environment for guests.
•Utilize phone systems effectively for reservations and guest communications.
Skills
•Strong background in hospitality management, preferably in a hotel or resort setting.
•Excellent customer service skills with a focus on guest relations.
•Proficient in handling phone systems with proper phone etiquette.
•Bilingual abilities are a plus, enhancing communication with diverse guests and team members.
•Experience with night audit procedures is beneficial.
•Ability to multitask and manage time effectively in a busy environment.
•Strong leadership skills to motivate and guide front desk staff.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Commute:
•Long Key, FL 33001 (Required)
Ability to Relocate:
•Long Key, FL 33001: Relocate before starting work (Required)
Work Location: In person