Job Description:
The Food Service Manager (FSM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the Store Manager in all facets of running the store. The FSM, in conjunction with the SOM, is responsible for training the Guest Service Associates in the store. The FSM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FSM ensures an exceptional guest experience. The FSM is responsible for selection, development and training of all associates in the department.
Duties and Responsibilities:
•Ensure a pleasant shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all guests.
•Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
•Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
•Execute food service efficiencies and ensure planograms are utilized and followed.
•Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
•Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
•Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
•Execute the training, coaching and performance management of food service guest service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
•Execute the corporate training plan for store staff and effectively conduct hands on training to ensure associate proficiency.
•Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
Knowledge, Skills, and Abilities:
•Ability to work well individually as well as in a team environment
•Excellent oral and written communication skills
•Excellent guest service skills
•Ability to work with little or no supervision
•Detail oriented and excellent organizational skills
•Ability to apply critical thinking skills in all situations
•Ability to apply root cause techniques in order to solve problems
•Ability to handle multiple projects simultaneously and independently
•Proven self-starter with demonstrated ability to make decisions
•Understanding of store finances and awareness of impact to business
•Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
•Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
•Must be able to lift and carry up to 50 lbs
•Excellent relationship building, interpersonal and leadership skills
•Ability to learn and utilize the store’s technology
Qualifications
•High School Diploma or GED equivalent preferred
•Leadership experience required, leadership experience in a food service environment preferred
•Availability to work all shifts, weekends, and holidays, based on business needs
•Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
•Proven and consistently demonstrated skills in the following:
+ Exceptional Guest Service
+ Relationship Building
+ Effective Communication
+ Training
We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.
•Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Newport, NH
full time
