Scopes Facility Services, Inc

Fire and Life Safety Account Coordinator

LocationBuford, GA
Job TypeFull-time
Salary$41,600-$47,000

About This Job


About the Company:

Founded in 1988, Scopes Facility Services is a premier provider of comprehensive interior and exterior facility services for a broad range of industries and types of facilities from corporate headquarters to multi-site locations. Scopes is known for reliable, high-quality facility services that consistently exceed customer expectations. Our self-performing model provides routine and on-demand services to over 8,000 locations nationwide, including some of the country’s largest retailers


About the Role:

The Fire and Life Safety Account Coordinator plays a crucial role in ensuring the safety and compliance of fire protection systems within various construction projects. This position is responsible for coordinating all aspects of fire and life safety accounts, including managing work orders, scheduling inspections, and maintaining accurate records. The coordinator will serve as the primary point of contact for clients, providing impeccable customer service and addressing any inquiries or concerns related to fire safety. By working closely with both internal teams and external stakeholders, the coordinator will help ensure that all safety protocols are adhered to and that projects are completed on time and within budget. Ultimately, the success of this role contributes significantly to the overall safety and satisfaction of clients in the construction industry. Please note, this position is eligible for remote work and be located in all states except, CA, CO, NJ, NY, and PA.


Minimum Qualifications:

High school diploma or equivalent.
Proven experience in a customer service role, preferably within the construction or safety industry.
Strong organizational skills and attention to detail.


Preferred Qualifications:

Experience in accounting, project management, or financial administration
Strong understanding of invoicing and payment processes
Excellent organizational skills and attention to detail
Proficiency with different software platforms or can learn these
Effective communication skills (written and verbal)
Problem-solving abilities, especially for budget or timeline issues
Time management skills for juggling multiple work orders
Experience in contractor management (preferred)


Responsibilities:

Manage all financial aspects of work orders, including budgeting and cost control
Assign contractors/providers to appropriate work orders based on requirements
Monitor project timelines to ensure on-time completion
Track provider performance
Process invoicing to clients in a timely manner
Facilitate prompt payment to providers upon work completion
Maintain accurate financial records and documentation
Generate financial reports for every work order
Serve as the primary point of contact for client payment inquiries
Collaborate with the Provider Rep to match available providers with project needs


Skills:

The required skills of being detail-oriented and able to work independently or within a team are essential for managing multiple accounts and ensuring that all safety protocols are followed meticulously. Proficiency in Microsoft Office Outlook is utilized daily for effective communication with clients and team members, ensuring that all correspondence is organized and timely. Impeccable customer service skills are critical, as the coordinator will frequently interact with clients, addressing their needs and concerns with professionalism and care. The ability to process work orders efficiently is vital for maintaining the workflow and ensuring that inspections are scheduled without delays. Overall, these skills contribute to a well-organized and responsive approach to fire and life safety management.

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