City Wide Property Services, Inc. (City Wide) currently has an opening for a Field Services & Operations Lead to join our expanding team!
For two and a half decades, City Wide has been an industry leader in providing reliable, first-class maintenance, repairs, and day-to-day upkeep for commercial properties throughout the Western United States.
Job Summary:
The Field Services & Operations Lead is a hands-on, hybrid position responsible for delivering high-quality service, field inspections, light labor, and client communication across commercial real estate sites in Houston, San Antonio, and Austin. This role is critical in ensuring service compliance with client contracts, performing site inspections, managing service quality, and addressing property needs with urgency and professionalism. The position blends physical fieldwork, leadership oversight, reporting, and communication to maintain and elevate property standards.
Responsibilities:
Field Execution & Inspection
•Conduct routine exterior inspections of properties, including parking lots, sidewalks, landscaping, irrigation, and building exteriors, identifying and reporting safety or maintenance issues.
•Perform weekly inspections of vacant suites per client scope: security, fire alarms, restrooms, HVAC, lighting, pest control, and general cleanliness.
•Patrol and clean properties as needed; remove debris, graffiti, and minor vandalism; submit estimates for larger issues or repairs.
•Check dumpster enclosures and trash areas for overflow, illegal dumping, or discarded materials. Coordinate additional hauling when necessary.
•Document all inspections with photos and digital reports submitted via company systems.
Labor & Light Maintenance
•Complete light maintenance such as clearing trash, securing vacant units, flushing toilets, replacing basic items (e.g., air filters or signage).
•Walk warehouses and office interiors to ensure safety, cleanliness, and readiness per property manager expectations.
•Identify any roof or water leaks, sensor failures, lighting issues, or HVAC concerns and communicate to property management immediately.
Communication & Reporting
•Maintain proactive and ongoing communication with clients, primarily property managers, through scheduled updates and urgent notifications.
•Provide electronic reports, including photos, notes, and time/date stamps, through mobile systems and software tools.
•Relay all relevant findings and recommendations from inspections, particularly any items that pose safety, security, or operational risks.
Leadership & Operational Oversight
•Act as the company’s lead field representative for assigned cities, ensuring all services are completed according to scope and quality standards.
•Collaborate with internal staff, vendors, and supervisors to ensure timely completion of fieldwork and service tickets.
•Support coordination of local labor or service support as needed, with a leadership mindset to organize and direct field tasks.
Other Duties
•Utilize company-provided software, email platforms, team chat applications, and mobile portals for efficient communication and task management.
•Fulfill additional duties as delegated by management.
Qualifications:
· Minimum of two years of experience in property services, facility operations, or a related field.
· Skilled in site inspections and hands-on property maintenance work.
· Exceptional communication and interpersonal skills, with the ability to engage professionals across all organizational levels.
· Familiarity with Microsoft Office suite, particularly Excel, and adeptness in utilizing mobile
· Proficiency in problem-solving and negotiation techniques.
· Strong leadership abilities, coupled with effective time management and organizational prowess.
· Must be dependable, proactive, and detail oriented.
· Possession of a valid Texas driver’s license with clear driving record required. (Motor Vehicle Record required)
· Must successfully complete background check and drug screen.
· Bilingual in English and Spanish is preferred.
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person