Field Service Technician
New Iberia, LA
Full-timeAbout This Job
PRIMARY RESPONSIBILITIES
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Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.
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Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
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Perform field upgrades of software and hardware and train customers on how to properly operate the system.
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Communicate field failures and feedback reports to the appropriate departments.
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Collaborate with engineering, sales, and internal service teams to provide a seamless customer experience.
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Represent the company with professionalism and maintain a strong customer focus at all times.
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Complete and submit field service documentation in a timely manner.
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Comply with all NOV Company and HSE policies and procedures.
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Maintain a clean and organized work area; utilize safe work habits.
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Perform other work-related tasks as assigned.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES
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Install, commission, troubleshoot, inspect, and repair drilling equipment.
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Provide training to other NOV Field Service Technicians.
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Provide accurate and timely reports to appropriate personnel regarding work progress and output.
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Lead a group of Field Service Technicians for the duration of a project.
EDUCATION & EXPERIENCE QUALIFICATIONS
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Must possess a high school diploma, GED, or equivalent combination of education and experience.
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Minimum 3 years’ mechanical experience required.
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Minimum 3 years’ experience with use of machinist inspection tools (micrometers, calipers, etc.).
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Offshore experience required.
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Ability to read and interpret hydraulic schematics and basic electrical drawings required.
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Working knowledge of NDE inspection methods (Penetrant testing, Magnetic Particle Testing, Ultrasonic Testing, and Phased Array Ultrasonic Testing) required.
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Experience with Subsea Drilling Riser required.
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Microsoft Office knowledge is required (specifically Excel/Word).
JOB REQUIREMENTS
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Ability to pass a drug screen & background check.
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Must possess a valid driver’s license.
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Must be willing & able to work a 24-7 on-call schedule as needed.
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Must be able to secure a TWIC Card and US Passport.
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Offshore travel required (domestic and international).
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Must be able to pass offshore safety classes including, but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction training (BOSIET).
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Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
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Must possess strong technical troubleshooting and problem-solving skills.
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A trainable attitude and a high level of self-motivation are required.
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Ability to work in a fast-paced, high stress, team environment for extended periods of time.
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Ability to work independently and as part of a team.
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Willingness to comply with all safety regulations and procedures.
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Ability to interact effectively with customers and contractor personnel.
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Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
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Must provide transportation from home to the office. Transportation to customer’s location will be provided.
COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings).
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401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
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Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly).
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FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
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FREE Basic Life and AD&D insurance (for full-time employees).
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All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
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All regular full-time employees receive up to 11 paid holidays per year.
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