Field Service Technician II

Summary:

A Field Service Technician II will be skilled and understand the purpose and principles of operating valves. This role is responsible for installation, connection, servicing, testing, adjustment, repair, maintenance, removal, troubleshooting, inspection, and replacement of control valves.

Responsibilities:

All additional job responsibilities of a Field Service Technician - I

Locate, use, and comprehend manufacturer installation and operation manuals

Perform inspection to identify necessary corrective action as authorized

Assemble, test, and troubleshoot valves and other equipment per applicable codes and standards per manufacturer and customer requirements

Install instrumentation/accessories as necessary

Operate diagnostic equipment

Perform calibration of measurement equipment in accordance with internal quality procedures

Measure and record critical dimensions per manufacturer specifications

Support Field Service Technician - I employees through mentoring and on-the-job training

May act in a leadership role for assigned jobs

Demonstrates sound judgment with the ability to make decisions and corrections when problems are identified or detected when servicing control valves in the field

Ensures all products repaired/assembled meet the quality standards in accordance with procedures, engineering specifications, drawings, and work instructions

Performs functional tests as required

Collects data and documents and prepares detailed reports for customer review, billing records, and expense reporting

Assumes responsibility and handles multiple tasks under potentially stressful and hazardous conditions

Adheres to all policies and procedures

Practices safe work habits to ensure an injury free environment

Uses physical force to lift, push, pull, and hold equipment and tools

Climbs and works at various heights, sometimes working in a standing, sitting, lying down, crouched, or kneeling position

Routinely reacts to visual, aural, and other signals, including alarms and instructions, and is required to visually inspect work

Be on the job and available to work overtime, at times for extended periods of time based on seasonal customer demands

Operate motor vehicle, as required

Attend job and safety training, as necessary or required

Any job duties as assigned by supervisor or manager

Positional Requirements & Qualifications: Education & Experience:

HS Education or GED Equivalent a plus

2 - 5 years of industry experience

Skills & Abilities:

Completed MARC II certification

Successful completion of all applicable Quality Standardization Procedures

Basic OSHA and TWIC card (TWIC, only if required)

Demonstrate the ability to properly assemble and test valves/equipment of multiple control valve manufacturers

Demonstrate proficient use of precision dimensional equipment (i.e. dial caliper, micrometer, etc.)

Demonstrate ability to bend and fit tubing

Completed inspection assessment

Completed certification training for use of Positive Material Identification (PMI) equipment

Completed diagnostic equipment training and/or certification

Demonstrate proficiency at pneumatic and digital positioner calibration

Effective oral & written communication skills

Demonstrated “can do” attitude and excellent customer service skills

Supervision:

Minimal supervision required

Must be able to travel and have a clear driving record in accordance to company driving guidelines

Clear background check and drug/alcohol screening

Essential Physical Functions

Lifting: up to 50 pounds

Adjusting or moving objects up to 50 pounds in all directions

Lift and carry: 50 pounds for 100 feet

Bending, stooping, walking and climbing stairs

Able to pass periodic medical evaluations and respirator fit tests to ensure continued compliance with OSHA standards.

Ascending or descending ladders, stairs, scaffolding, ramps

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Remaining in a stationary position, often standing or sitting for prolonged periods

Moving about to accomplish tasks or moving from one worksite to another

Communicating with others to exchange information

Repeating motions that may include the wrists, hands and/or fingers

Operating machinery and/or power tools

Operating motor vehicles or heavy equipment

Assessing the accuracy, neatness, and thoroughness of the work assigned

Required physical ability if mandated by customer or regulatory requirements

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.