Field Service Aerial Technician - FIELD004840

Would you like to be part of a focused, dedicated team? Do you want to

work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive

training and employee development along with an opportunity to grow your

career and thrive under Wagners reputation for excellence. We offer excellent

benefits and supply you with the tools you need to maximize your potential and

grow within Wagner.

Benefits Include

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8

company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a

company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services

include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Unum Supplemental life Insurance, Aflac

Critical Illness + Accidental Insurance, ID WatchDog and discounted

employee phone plans.

Pay Rate: $31.05 - $38.48 per hour

Pay is dependent on experience and education.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities

To Perform These Essential Functions.

Repairs and maintains equipment to Wagner Equipment standards.

Ability to perform advanced troubleshooting

Performs field repairs as needed. Performs all repairs, annual

inspections, and preventative maintenance services on high reach aerial

equipment and material handling equipment. (i.e. Genie, JLG, MEC, etc)

Possesses the ability to operate, repair, and service multiple types of

equipment and brands.

Makes determinations in the field on warranty repair and guidelines,

communicating decisions to customer and dispatcher

Operates and maintains company service truck, as needed.

Continues career development to include on the job training, online, and

instructor led training.

Conducts business professionally. Maintains self-control and integrity in

stressful situations. Maintains a professional image.

Adheres to all customer requirements while on job site.

Orders parts required to complete repairs. Evaluates parts to determine

reusability and cause of failure.

Completes service reports, time entry, and all other paperwork and

reporting on a laptop and submits them daily via e-mail.

Communicates machine issues, problem resolution plan(s) and status of

repair(s) to customer during repairs.

Adheres to all customer care standards.

Works safely at all times and adheres to all applicable safety policies,

procedures, and standards.

Performs other duties as assigned.

Knowledge Skills And Abilities

Excellent customer service skills.

Familiar with ANSI A92 aerial work platform standards.

Ability to self-schedule and perform duties with minimal supervision required.

Knowledge and use of Microsoft computer products or other comparable systems

required.

Ability to establish and maintain effective working relationships with others

to include customers, vendors, employees and the public.

Ability to work overtime with minimal notice required.

Ability to drive for long periods of time and overnight travel, as required.

Consistent attendance.

Required Education And Experience

High School Diploma or GED

Relevant CAT related courses

3+ years experience servicing heavy equipment

1+ years administrative/clerical experience

3+ years customer service experience

Additional Eligibility Requirements

DOT Health Card

Class D Drivers License

MSHA License

Competencies

Data

Entry,Telephone,Reading/Writing,Reasoning,Organizational,Communicat

ion &Math Skills

Product &Safety Knowledge

Basic Knowledge of Microsoft Word and Outlook

Intermediate Knowledge of DBS

Intermediate Knowledge of ET/SIS/SIS Web/STW

Ability to work independently with little or no direction

Well-rounded knowledge of CAT equip ent

Work Environment

Noise: Loud, Environment: Indoors and Outdoors

Physical Demands

Standing, walking, talking, sitting, use of hands & hearing

Ascending or descending ladders, stairs, etc.

Heavy work that includes lifting and/or moving objects up to 100 pounds or

more

Travel Requirements

75%- 100%

Other Duties

Job Offers are contingent upon all required pre-employment screenings which

may include but are not limited to background checks, drug/alcohol

testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a

comprehensive listing of activities, duties or responsibilities that are

required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.