Field Inspector
Madison, WI
full_timeAbout This Job
Job Purpose
The Field Inspector conducts on-site inspections to ensure compliance with regulations and standards. The inspector investigates billing inquiries, addresses customer concerns, records electric and gas usage, and performs manual reads and field audits.
Core Responsibilities
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Inspection and Reporting: Visually checks meter installations for problems that could result in energy usage being improperly recorded. Observes and documents problems in work order system.
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Field Investigations: Schedule and perform Field Activity appointments. Conducts billing and diversion investigations.
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Customer Interaction and Support: Reviews billing information with customers and advises them on averageenergy costs. Contact customers regarding usage trends to verify accurate billing and deliver customer collection notices. Provides backup to the Customer Data Representatives and Field Service Representatives as needed.
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Equipment Operation: Operates Company vehicles to perform investigations and assist in driving daily mobile routes, as needed.
Behavioral Competencies
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Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
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Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.
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Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
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Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Skills
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Strong attention to detail and accuracy. Good organizational and time-management skills.
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Ability to work independently.
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Able to work across multiple computer systems and software programs.
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Ability to deal positively with customers in all types of situations to promote good customer relations.
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Strong communication and interpersonal skills.
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Basic knowledge of navigation and route planning.
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Ability to maintain a valid Wisconsin driver's license in good standing as determined by the Company.
Physical Requirements
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Ability to meet physical requirements of role as identified by the Company’s ergonomic solution assessment.
Education
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High school diploma or equivalent.
Experience
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Previous experience in a technical or field service role. Experience with specific equipment or systems related to the company’s products is advantageous.
Job Location
The position is located in Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.
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