Field Advisor, Quality Assurance

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Field Advisor, Quality Assurance

Status: Regular, Full Time

Reports to: General Manager – Plumbing, Electrical, Water General manager

Business Unit: Enercare Home and Commercial Services

Department: Plumbing, Electrical and Water

Location: Field

Summary:

The primary focus of this role is to support the design, development, and delivery of effective and efficient technical and sales training for technical staff, as well as to be involved in new product research, testing, and implementation. The objective is to develop a skilled and competent technical workforce that meets Enercare's business objectives and reinforces the values and beliefs of the business. This will include coaching, on-the-job training, and briefings to ensure our technical staff are competent to carry out their duties effectively, in compliance with all Statutory Legislations and Codes of Practice and to the customer’s satisfaction.

Responsibilities

Qualifications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.