Event Monitoring Ctr Rep Assc

Job Posting End Date

07-25-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The Security Operations and Event Monitoring Center (SOEMC) is an industry leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at a variety of facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. This Event Monitoring Center Rep will provide oversight to other SOEMC members and terminals to ensure AEP Security standards are being met.Under a moderate degree of supervision and using clearly defined procedures, responds to internal customers with security needs and addresses alarms using monitoring software. Handles reported problems and analyzes possible solutions using standard procedures.

Job Description

ESSENTIAL JOB FUNCTIONS:

Respond to incoming alarms using AEP’s monitoring software.

Handles problems and analyzes possible solutions using standard procedures.

Answers the security hotline and assist internal customers with reported security needs.

Creates incident reports following standard procedures.

Troubleshoots security systems problems and provides technician support where needed.

Assist callers with access control or badge questions.

Helps AEP maintain North American Electric Reliability Corporation (NERC) Critical Infrastructure Plan (CIP) compliance following existing procedures.

Provides oversight to other operators and terminals to ensure standards are being met.

MINIMUM REQUIREMENTS:

Education: High School Diploma or GED.

Experience: 2 years security or related experience.

License/Certifications: Lenel OnGuard, Southwest Microwave preferred.

OTHER REQUIREMENTS:

1. Rotating shift work.

2. Ability to type 30 words per minute.

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$25.23-31.54 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.