Entry Level Customer Service New

Who We Are:

Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service providers in the Permian Basin. We are proud of what we do – we have state of the art manufacturing facilities, premium offerings, outstanding customer service, and exceptional work culture and a commitment to giving back to the community.

We’re very excited about what we see in front of us, and we think you will be too – so come join our team and contribute to our growth!

How You Will Make an Impact:

The Load Out Technician is responsible for remotely loading finished product shipment from the facility, entering new truck data and processing of paperwork in the case of a system failure and other duties to ensure a safe, clean, and orderly work environment. A key focus of this role is providing exceptional service and communication to truck drivers and other logistics partners to ensure smooth, professional interactions throughout the loading process.

- This role is based onsite at our office in Austin, TX - $18/HOUR!

- This role is 12-hour shift that includes 2 weekends per month with overtime and generous time off.

- Rotation every 3 weeks between day (6 am - 6 pm) and night (6 pm- 6 am).

Responsibilities:

- Understand and execute duties for loading of trucks from a remote location

- Deliver a positive and professional customer experience while managing throughput and timing.

- Complete and document daily inspections, escalating any deficiencies, and ensure safe, compliant operations.

- Support troubleshooting of process and equipment issues. Ensures the correct qualified individuals are involved

Minimum Qualifications:

- High school diploma or GED required

- Bilingual (Spanish) is highly preferred

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

- Data entry skills

- Good people skills, problem-solving abilities, empathy for others and a willingness to work together toward the common good.

- Good written and verbal communication skills

- Basic math skills

What You’ll Love About Us:

- Best People and Great Places to Work, Hire Vets ,Top Place to Work For – Austin American Statesman

- Your Well-Being is a 100% covered Medical, Dental, and Vision

- Invest in Your 401K with company match, immediate vesting

- Relax and Paid time off and 10+ company paid holidays