Enhanced Service Coordinator

Enhanced Service Coordinator

Wage: $15-$18

Responsibilities:

- Calling customers for scheduling technicians, discussing program benefits, enrolling/re-enrolling, signing contracts, etc.

- Coordinating Service Technician schedules to ensure optimal routes are planned

- Accessing monitoring for customer solar & battery systems remotely and addressing any system issues

- Communicating with solar manufacturer’s customer service

- Using critical thinking to problem solve

- Troubleshooting over the phone with the customer

- Taking customer inbound calls

- Supporting Sales Team by ensuring quick and timely responses

- Learn and develop knowledge base of monitoring systems used to assist customers

- Ensure clear and extensive notes are recorded in the correct databases

- Submit and track equipment replacements and reimbursements

- Ensuring proactive communication with team and management and maintaining self motivation to stay on top of tasks and responsibilities.

Qualifications:

- Customer Service Experience

- Solar Experience (preferred)

- Critical Thinking

- Detail Oriented

- Ability to work independently with minimal supervision

- Excellent written and verbal communication skills

- Analyzing information

Work Hours:

Full time position - 40 hours per week

Monday - Friday (8AM - 4PM)

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Schedule:

- Monday to Friday

Ability to Commute:

- Layton, UT 84041 (Required)

Ability to Relocate:

- Layton, UT 84041: Relocate before starting work (Required)

Work Location: In person