Electric Operations Spclst

The electric operations support specialist provides support to the electric operations organization in an effort to achieve departmental and corporate objectives. The position, under minimal supervision, is responsible for the coordination/analysis of numerous unit cost studies, claims submittal and tracking and updating and revising the business unit procedures relating to these areas of responsibility. The electric operations support specialist functions as a lead in training and support for administrative personnel and as a coordinator for as-built and materials requisitioning for operations scheduling and planning coordinators.

Process and maintain information using software specific to the function of the department or position; including completing all WMIS and CD Claims orders, CSS orders for electric service, and completion of as-builts and property unit reconciliation for work requests.

Performs labor, materials and vendor reclassifications for electric operations district.

Coordinate claims submittal process and monitor progress.

Oversee monthly operating budgets, audits activities, queries and resolves conflicts between capital, maintenance and other activities.

Conduct studies, gather data, generate reports on activities using multiple information technology resources including, work management information system, compliance database, oracle and others as needed.

Provide assistance in the areas of electric operations, restoration activities and contractor management.

Work with management to identify sources of data and implement processes to support unit cost determination and ongoing tracking.

Analyze business unit O&M and capital expenditures and recommend areas to improve business unit efficiency.

Provide support to business unit administrative assistants, including goal result reports as needed.

Calling in and tracking of locates for electric operations (may include gas operations in certain districts).

Restoration of hard and soft restoration processing and actively tracks and resolves customer restoration complaints.

Provide administrative support to departmental staff including responding to phone inquiries, handling correspondence, time entry, making payroll corrections; and updating call out data and calculation of departmental overtime lists.

Responsibilities may include independently researching a wide variety of information requests for purchasing functions including originating contract purchasing agreements, checking procurement requirements; and paying on invoices for electric delivery.

Process and reconcile all contractor invoices on a timely basis, issue and return poles in Oracle inventory system in coordination with the job scheduler, monitor, track and report scrap metal activity including volume and money received.

Respond to inquiries and provide problem resolution based on established policies and procedures or past experiences.

Obtain city and county permits such as dig permits, obstruction permits and lane closures. Perform additional responsibilities as requested or assigned.

Associate's degree in business or related field. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.)

A minimum of two years of experience in electric utility industry and possess specific knowledge related to utility plant accounting and enterprise level materials requisitioning systems.

Effective communication skills including listening, oral and writing skills to process information timely and accurately.

Demonstrated proficiency in personal computer skills; experience using Microsoft Office software products.

Proficiency in keying and software program features based on required assessments.

Effective interpersonal skills, a customer-service focus and the ability to work as a member in a team-oriented environment.

Effective analytical and problem-solving skills.

Ability to prioritize and handle multiple tasks and projects concurrently.