Education - Learning Coordinator

SUMMARY

Responsible for the design, delivery and execution of orientation and education programs. Includes delivery of programs as well as participation in content design. Also responsible for facilitation of computer-based educational initiatives. The Learning Specialist will support the new hire process and work closely with recruiting. Learning Specialist will deliver classes in different locations as necessary.

RESPONSIBILITIES BY COMPETENCY: (denotes an essential function of the position)*

Business Results Orientation

Performs other duties not listed as required

Communication

Compiles timely and accurate business information to support the business and divisional goals

Continually strives to implement new and better facilitation techniques

Ensures that messages delivered in education sessions are aligned with desired business results, Company values and policies

Adapts communication styles based on audience

Keeps management informed of problems and opportunities that can affect performance levels and business results

Customer Service Orientation

Provides superior service to all internal and external customers

Seeks feedback from customers to understand and improve orientation and other education programs

Uses appropriate and timely communication to provide follow-up to customers after orientation as well as other education programs

Maintains and nurtures productive relationships with customers

Developing Talent

Provides behavioral feedback on learners’ performance during or after the learning experience

Stays current with trends in areas of responsibility

Completes specific developmental tasks as assigned by the Education Manager

Technical Expertise

Develops tracking systems that will streamline Education processes and procedures

Uses knowledge of company operations to ensure alignment of educational materials

Converts key knowledge, skills and abilities into content that can be understood and applied by participants

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (denotes an essential qualification of the position)*

Education: *Required: Two-year college degree in related field Preferred: Four-year college degree in related field

Experience: Required: At least 1 year up to and including 3 years of designing and facilitating training and working with subject matter experts; project management experience preferred; Retail experience is preferred; *Experience with eLearning authoring tools preferred

Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,

customers and the general public.

Skills and Abilities:(may be representative but not all-inclusive ofthose commonlyassociated with the position)

Technology, Tools,

And Equipment: Microsoft Office, electronic presentation equipment

Certificates, Licenses

and/or Registrations: Valid driver’s license in only one state

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

See:

Must be able to read computer screen and reports.

X

Lifting

Stand/Walk:

Instructing training courses in front of audience.

X

Up to 10 pounds:

X

Sit:

Must be able to perform work at desk, computer, filing, etc.

X

Up to 25 pounds

X

Touch/Grasp/Feel:

Must be able to input electronic data, manipulate paper, use phone system

X

Up to 50 pounds

X

Climb or balance:

X

Up to 100 pounds

X

Stoop, kneel or crawl:

X

Over 100 pounds

X

Talk or hear:

Must be able to communicate in person and on telephone system

X

Working conditions:

Office atmosphere

X

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment..