Distribution Dispatcher

Overview: We have a career opportunity for a Distribution Dispatcher to join our team!

The successful candidate, after completing defined training milestones and passing quarterly assessments over the course of 1 year, will be eligible to transition to a Senior Distribution Dispatcher and the pay grade associated with that position. The Distribution Dispatcher is required to work various shifts and days that may include holidays and weekends to maintain 24/7 shift coverage. The Distribution Dispatcher is required to demonstrate sound decision making, communication and multi-tasking skills. They handle phone calls from internal and external customers and must be able to readily identify emergency scenarios pertaining to gas, water and sewer utilities and respond accordingly to protect

customers and the general public. Distribution Dispatchers will utilize various means of communications

including email, messaging applications (example: Microsoft Teams), phone and radio. They are required to

participate in an on-call rotation to assist with staffing needs.

The Distribution Dispatcher is responsible for overseeing and ensuring successful response to all work orders

carrying a customer appointment, compliance standards mandated by the Indiana Utility Regulatory Committee

or having internally defined business metrics (KPI goals). They monitor field staffing using CAD and GPS

applications to ensure their safety and to efficiently respond to emergency and non-emergency work orders.

They create, assess, prioritize and route work orders for gas/water/customer field service areas and service

providers based on available field staffing and routing requirements. The Distribution Dispatcher is responsible

for monitoring, coordinating and communicating overtime needs for Shared Field Services, Gas Operations,

Water Operations and Procurement Divisions. The Distribution Dispatcher administers both seniority and

equalization overtime processes for Shared Field Services, Energy, Water and Procurement operational areas.

They produce weekly reports representing various equalization charges and seniority order changes.

Distribution Dispatchers assist various field personnel and escalate emergency orders to their respective

maintenance departments for gas, water and wastewater divisions. During defined emergency events, the

Distribution Dispatcher is responsible for collecting and recording any and all information pertaining to the

event, issuing emergency communications to internal stakeholders, coordinating emergency response with

outside agencies and developing reports summarizing the event in chronological order for after action review

and/or legal purposes. They are responsible for performing these responsibilities in the most efficient and

timely manner to promote the safety and well being of our employees and the community.

Distribution Dispatchers are responsible for performing various back-office tasks including, but not limited to;

requesting utility locates, monitoring gas transmission locates, reviewing field tags to ensure customer

communications are documented and sent, recording and updating utility outages, monitoring radio

communications, processing CIS to do tasks and processing wastewater field reports.

After Call Center business hours, Distribution Dispatchers will handle external customer calls for gas , water

and sewer emergencies. This includes leaks, overflows and service outages. Outside of Engineering business

hours, Distribution Dispatchers will assist field personnel with any gas or water records requests, as well as

measurements utilizing ESRI (utility mapping tool).

Citizens Energy Group offers a competitive salary and great benefits including:

Work Hours: Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site. Shifts may vary between 8, 10 and 12 hours. This position is eligible to participate in our remote work program after the onsite training period.

Minimum Salary: $47,800 (Grade 5)

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Responsibilities: Essential Duties and Responsibilities:

limited to calling locates, updating outage maps, processing to dos, processing

red/black/blue tags, processing wastewater reports, processing gas transmission

locates, issuing pilot reports, etc..

personnel, Contact Center representatives and management through various means of

communication (i.e. phone, email, TEAMS, etc…). Provides escalation resolution

with internal and external customers.

documentation indicating time of call, shift offered, acceptance/refusal and proper

equalization charges. Prepare and submit weekly OT report to various operating

divisions.

each division’s emergency plan. Coordinates emergency response with other utilities,

agencies or emergency first responders during various defined emergencies (IFD,

AES, DPW, IDEM, Health & Hospital). Ensures accurate documentation of defined

emergeny incidents for gas, water and wastewater incidents. Compiles, organizes and

communicates information and updates to various levels of management regarding

incident status and changes, as they develop. Participates in incident reviews to

support continuous improvement and change management efforts.

and weekends/holiday

Qualifications: Required Qualifications:

Preferred Qualifications:

Posting Deadline: May 14, 2025 Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.