Dispatcher

WHY JOIN US?!

- 100% Employer funded health, dental, and vision coverage

- RRSP matching program

- Competitive wages and flexible vacation

- Family-operated business

- Retention Bonus

POSITION BACKGROUND:

The Dispatcher coordinates with Project Managers/Branch Managers/Logistics Manager to ensure sufficient staff are available for projects/service as requested. Through superior customer service, the Dispatcher is crucial to the operation of the service team. On call 24/7, the Dispatcher coordinates and dispatches drivers and equipment to meet the client's needs .

CORE DUTIES:

- Receive telephone requests for services, process and transmit information to field personnel via radio, telephone, or cell phone, and dispatch personnel according to schedules and work orders.

- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

- Schedule assignments and coordinate activities of drivers and equipment.

- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.

- Act as a liaison between clients, field personnel and drivers.

- Arrange for mobilization and demobilization of vehicles and equipment.

- Schedule jobs and coordinate equipment shipping and receiving.

- Schedule and coordinate equipment rentals, entering data, managing timecard and equipment inspection paperwork.

- Provide opportunity for skill development to progress through the field hierarchy.

- Work with leadership on equipment shortages, allocation of equipment.

- Coordinate with the training department for scheduling of new/recertification training for drivers to ensure site requirements are met.

- Manage Employees during gaps in work, allocating to the shop where possible.

- Coordinate with Human Resources to engage in progressive discipline where required.

- Organize maintenance, repairs, and inspections of branch truck and trailer fleet through the maintenance shop.

- Assists with regular audits of inspections and journey management plans.

- Conduct field paperwork and logbook audits

- Prepare and submit billing.

- Issue PO’s and job numbers as required .

- Coordinate subcontracted services as required

- Follow up on issues with work orders.

- Approve Daily Job Control Sheets and time-off requests.

- Maintain the permits, insurance registration on all branch vehicles.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

QUALIFICATIONS AND SKILLS:

Required

- Minimum 5 years’ experience in the oilfield industry.

- Minimum 3 years’ experience in a supervisory role.

- Fluent in the English language (reading, written, spoken).

- High School diploma.

- Able to demonstrate good hand/eye coordination and manual dexterity.

- Able to operate required equipment in a safe and responsible manner.

- Valid Class 1 driver's license with driver's abstract.

- Ability to handle changing schedules and priorities, with high level prioritization skills.

- Strong work ethic and organizational planning skills with attention to detail.

- Ability to work independently or as part of a team.

- Effective verbal and listening communication skills.

Work Environment

- Office environment (70%), field (15%) and shop environment (15%).

- Must be able to work a flexible schedule that includes weekends, evenings, and holidays.

- May be required to work outside in all different weather conditions including extreme cold and heat.

- Must be able to work on-call