(Dispatch) System Operator

System Operator

Summary

Addresses member complaints and concerns and coordinates personnel for normal maintenance or emergency repairs to provide reliable service in accordance with policies and procedures, while achieving goals and objectives. Monitors and operates the communications and operating systems to insure reliability and integrity of the electrical distribution system.

Reporting

· Reports to: Manager of System Operations

· Directs: None

Responsibilities

· Respond to members in a professional, businesslike manner and, when appropriate, advise members of the district or department to which concerns should be addressed.

· Coordinate all system operations activities in accordance with polices, practices and procedures.

· Use OMAPS and IVR in recording time, location and nature of trouble and relaying information to appropriate personnel; contacting restoration personnel; documenting reporting status, reporting contact, arrival and departing times, maintaining various reports and databases pertaining to disturbances on the distribution system.

· Operate Advance Metering Infrastructure (AMI) software to perform load management functions, as well as troubleshooting during outages and other situations.

· Use GIS System to obtain geographic and database information and to make updates and corrections to this data.

· Operate SVEC load management, including monitoring loads, determining load control strategies and their implementation.

· Notify designated contacts of impending load control and BTP alerts.

· Operate the SVEC SCADA system, including monitoring and controlling substation and down-line equipment after receiving proper authority.

· Monitor security and fire alarm systems and initiate responses according to established policies and procedures.

· Understand and answer general questions about policies and procedures and handling disconnect lists after hours.

· Operate the two-way radio system, trunked radio system, and a multi-line telephone system according to established procedures.

· Analyze outages and assist in formulating a plan to restore service and making recommendations to service restoration crews.

· Assist in the training of new personnel.

· Maintain reports, records, backups, and logs of system activities.

· Review and write system switching orders as assigned.

· Assist in special projects as necessary.

Education and Experience

· Associate degree or related experience and/or training or equivalent preferred.

· Experience with an electric utility in the operational field preferred.

· Basic computer skills required.

Required Skills and Abilities

· Must be able to maintain professionalism and control under all circumstances.

· Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC vehicles.

· Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.

· Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments, and outside contacts with whom this position is involved.

· Ability to motivate peers toward goal achievement.

· Strong verbal, written, analytical and interpersonal skills.

· Demonstrated problem-solving skills.

· Must be able to interpret and translate technical concepts into applications and practical needs.

· Must be able to work effectively and make quick, sound decisions under stressful conditions.

· Must be well organized and be able to carry out multiple work assignments with minimal supervision.

· Proficient in Microsoft Office.

· Must have access to reliable transportation to and from work.

Physical Requirements

· Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.

· Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.

· Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.

· Must always maintain an operating telephone or personal communication device at his/her place of residence. Ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.

· This position involves both inside and outside work. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling to a minimal degree.

· Must be able to work a rotating shift schedule.

Job Type: Full-time

Benefits:

Schedule:

•

12 hour shift

Work Location: In person