Delta Fuel Company

Dispatch Manager

Baton Rouge, LA

About This Job

Description:

We are seeking a highly organized and dynamic Dispatch Manager to join our team. This pivotal role requires a proactive leader proficient in coordinating logistics, managing dispatch teams, and optimizing delivery systems to ensure timely and efficient operations.

Job Responsibilities

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Oversee the daily operations of the dispatch department, ensuring efficient and effective routing of vehicles and personnel.

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Develop and implement dispatch protocols and standard operating procedures to optimize resource utilization and customer satisfaction.

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Coordinate with other departments such as sales, customer service, and logistics to align dispatch activities with overall business objectives.

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Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service levels.

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Ensure compliance with transportation regulations and safety standards across all dispatch activities.

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Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff.

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Develop contingency plans for unexpected situations such as vehicle breakdowns, weather issues, or sudden spikes in demand.

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Utilize dispatch software and technology to track vehicles, optimize routes, and forecast staffing needs.

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Recruit, hire, and retain skilled dispatch

Requirements:

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Minimum of 5 years of experience in dispatch operations or a related field

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Proven experience in managing a team of dispatchers or coordinators

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Strong understanding of transportation regulations and legal guidelines

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Experience with logistics and fleet management software

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Excellent knowledge of emergency procedures and dispatch policies

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Proficiency in database management and relevant computer applications

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Strong leadership skills with the ability to motivate and lead a team

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Exceptional organizational and multitasking skills

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Excellent communication skills, both written and verbal

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Ability to work in a fast-paced environment and make decisions under pressure

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Ability to understand and interpret data to improve dispatching operations

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Readiness to work flexible hours, including nights, weekends, and holidays if necessary

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Capacity to train and evaluate staff performance effectively

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Strong problem-solving skills and the ability to manage complex situations

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