Director, Program Management

Description

POSITION DESCRIPTION:

Q CELLS Home Energy Solutions seeks an experienced program management professional to spearhead strategic initiatives for the residential retrofit team. As the Director, Program Management, you will be responsible for documenting standard operating procedures, streamlining processes, supporting new product launches, and leading all program wide changes or enhancements. Major responsibilities include leading new market expansion by researching state and local requirements for market entry, supporting digital enhancements and software development by working cross functionally with operations, sales, and the digital team. This is a key leadership position with the responsibility for enhancing operational excellence and further developing the fulfillment infrastructure to scale nationally. The ideal candidate is an experienced program management professional with strong analytical skills, great with people and better at identifying opportunities in process improvement, workflow automation, process documentation, and strong leadership skills.

This position will be based out of one of our offices in Irvine, CA or San Francisco, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

RESPONSIBILITIES

- Lead all market expansion efforts by holding key stakeholder meetings, assigning out action items to relevant stakeholders, and driving completion of action items on project plan through detailed tracking and follow-up.

- Research state and local requirements for new target markets to operate as a residential solar provider.

- Ensure that all required licenses and certifications are obtained to be compliant

- Lead digital initiatives by partnering with sales and operations and communicating business needs to platform/digital team.

- Develop and enhance standard operating procedures through workflow automation, field form creation, and parallel workflows.

- Document standard operating procedures and organize document management system for ease of access.

- Build a workforce planning model to help forecast future hiring needs.

- Develop forecasting tools to help forecast and predict throughput and production.

- Create reports and dashboards to monitor the health of the business.

- Analyze data to proactively identify bottlenecks and come up with solutions to improve throughput and speed from contract sign to cash collection.

- Identify opportunities for system integration between company CRM and 3rd party CRM to reduce human entry and manual uploads.

- Build and lead team of program associates.

- Analyze, continuously monitor, and manage team performance.

- Assist with the development of new product rollouts including managing strategic communication to stakeholders.

REQUIRED QUALIFICATIONS

- Bachelor’s degree with 12+ years’ work experience of a proven track record with at least 8+ years’ experience as a Senior leader in residential solar operations and or program management.

- Impeccable attention to detail.

- Experience leading and developing a team and defining the team’s strategic vision.

- Ability to exercise strong organizational, problem-solving and analytical skills.

- Excellent leadership, team development, people management and influencing skills at a senior level.

- Detailed analytical thinker with ability to recruit and lead quantitative talent.

- Excellent oral and written communication skills with the ability to present credit management, vision and strategy in internal and external forums.

- Entrepreneurial mindset and demonstrated ability to thrive in a high-growth environment.

- Process driven while finding long-term solutions.

- Ability to translate business strategy into day-to-day delivery.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

- This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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