Director of Service Operations

Description: Summary of Position:

The Director of Service & Operations is responsible for overseeing all day-to-day activities within the region, ensuring smooth operations, top-tier customer service, and strict adherence to company policies and procedures. This position plays a key role in safety leadership, staff management, training, budget management, and inventory control. Additionally, the role works cross-functionally with Sales, Engineering, and HSE teams to drive operational excellence, improve efficiency, and support company profitability.

Requirements: Key Responsibilities:

Operational Management

Staff Supervision & Development

Financial Management

Process Improvement

Customer Service

Compliance

Inventory Management

Performance Reporting

Other Duties

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Skills and Qualifications:

+ Organizational Skills: Expertise in managing multiple priorities and ensuring efficient workflows. + Customer Service: Strong ability to build and maintain relationships with clients, resolving issues effectively. + Communication: Excellent verbal and written communication skills for interacting with staff, customers, and stakeholders. + Problem-Solving: Strong analytical skills to address operational challenges quickly and effectively. + Financial Acumen: Solid understanding of budgeting, financial tracking, and P&L management. + Computer Skills: Proficiency in relevant software, including service order reporting, financial reporting, and inventory management systems. + Education/Experience: Bachelor’s degree (or equivalent education/experience) and a minimum of 5 years of experience in an Operations/Service Manager role. + Licenses/Certifications: Valid Driver’s License. + Local Experience: Experience working in the region is preferred. + Talent Development: Proven track record of attracting, developing, and retaining top talent.

Working Conditions:

This position involves working in a variety of environments, including mechanical equipment rooms, noisy areas, and outdoor settings with exposure to extreme weather and terrain. Occasional exposure to hazardous chemicals and confined spaces may also be required.

Physical Requirements:

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Flex Energy Solutions is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.