CHN HOUSING PARTNERS
Director of Analytics and Reporting
We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.
We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
Please click here to learn more about our Core Values and how they drive our mission and define who we are.
CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.
Position Summary: The Director of Analytics & Reporting oversees CHN’s data governance, business intelligence strategy, and reporting operations. This role provides leadership in transforming raw data into actionable insights for program management, operational improvement, executive decision-making, and strategic initiatives. The Director partners with Lines of Business (LOB) owners and senior leadership to deliver data-driven insights, manages core production reporting, ensures accurate and timely reporting to external partners (including NeighborWorks), and supports special projects and initiatives requiring advanced analytics. A comprehensive list of essential duties and responsibilities can be found below.
Compensation for this position is available upon request.
Essential Duties & Responsibilities:
•Lead the analytics and reporting strategy for CHN, ensuring alignment with organizational priorities and business needs.
•Partner with Lines of Business (LOB) owners and senior leadership to design, develop, and deliver actionable insights, dashboards, and analytical reports that drive decision-making and operational improvement.
•Oversee the production of internal reporting, ensuring timely, accurate, and relevant information is available to stakeholders across the organization.
•Manage external reporting obligations to funding partners (e.g., NeighborWorks) and other compliance entities, ensuring all deliverables meet accuracy and timeliness standards.
•Lead and supervise a team of Analysts, providing mentorship, work prioritization, and quality assurance across all reporting and analytics outputs.
•Support special projects and strategic initiatives by developing custom data analyses, evaluation frameworks, and reporting solutions as needed.
•Work closely with technology, Salesforce admin, and product management teams to ensure the integrity, consistency, and usability of the organization's data systems.
•Establish and maintain data governance standards, including documentation, data validation procedures, and quality control protocols.
•Proactively identify opportunities to enhance reporting processes through automation, better visualization tools, and streamlined data management practices.
•Stay current on industry best practices in nonprofit analytics, business intelligence, and data management, continuously bringing new ideas and capabilities to CHN.
Education and/or Work Experience Requirements:
Required:
Education:
•Bachelor’s degree in Data Science, Business Analytics, Information Systems, Statistics, or a related field.
Experience:
•Minimum 7 years of experience working in data management, business intelligence, analytics, or related fields.
•Minimum 3 years of experience supervising Analysts or technical staff.
•Proven experience developing and managing enterprise-wide reporting systems, ideally integrated with Salesforce.
•Demonstrated experience supporting leadership decision-making through data storytelling and actionable insights.
•Strong project management skills, including scoping, resource planning, and meeting deadlines.
Skills:
•Expertise with Salesforce reporting and dashboarding tools.
•Proficiency with business intelligence platforms such as Tableau, Power BI, or similar.
•Advanced Excel and data visualization skills.
•Strong verbal and written communication skills, with the ability to present complex data simply and clearly.
•Ability to translate business needs into technical reporting solutions.
Other:
•Commitment to CHN’s mission and values.
•Ability to travel to Cleveland and/or Detroit for in-person meetings.
Preferred:
•Master’s degree in a related field.
•Experience working in nonprofit or mission-driven organizations.
•Knowledge of data privacy, compliance standards, and best practices (e.g., HIPAA, GDPR).
Critical Competencies:
•Customer Commitment: Actively listen. Care about the needs of the team and all CHN stakeholders. Be solution-driven.
•Analytical Thinking: Ability to uncover trends, tell a story with data, and translate insights into action.
•Strategic and Operational Mindset: Comfortable building big-picture reporting strategies while delivering operational excellence.
•Leadership: Skilled at mentoring and growing Analyst talent and creating a high-performance data culture.
•Collaboration: Partner effectively with leadership, program teams, and technology staff to align reporting efforts.
•Attention to Detail: Ensures high accuracy and integrity in all reports and dashboards.
•Accountability: Owns project timelines, deliverables, and stakeholder expectations.
Working Conditions and/or Physical Requirements:
•Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
•Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply?
•You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
•Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
Cleveland, OH
Full-time
