Director, Application Support & Operations

Job Level: IT E Date Posted: July 15, 2025 Closing Date: July 29th, 2025 Job Type: Full-time Permanent Category: Internal/External Opportunities

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting our province’s homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on.

Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta’s energy transition to net-zero emissions, AltaLink’s transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, and opportunities to contribute to your community.  Join our team!

Job Description:

Reporting to the VP of Security & Information Services (S&IS), this position is one of four IS Director positions in the S&IS team with the others being; Director, Corporate Security,  Director, Capital, Projects Delivery and Director, S&IS Business Office. In coordination with the Corporate Security team, IS responsibilities follow an ITIL model for IT lifecycle development and support. This individual is required to lead the organization in achieving business strategic objectives enabled by the appropriate use of all aspects of technology (hardware, software, methodology, support, etc.). The Director will work with the business and the S&IS team to formulate a rolling three-year plan of business system requirements, IT support and investment. This role will be key in the development and support of AltaLink’s regulatory application for IT operating expenditures and necessary headcount resources.

Key to the role is providing leadership by working with the business to continuously improve upon and lead functional change by utilizing: a consultative approach to develop clear and concise business objectives, business process design, and working with business peers to coach and mentor on leveraging technology. This role requires a highly collaborative approach to be successful.

This position will work closely with the other S&IS Directors, their respective lines of business and the IS department to provide both people and technology leadership to ensure the solutions align to the corporate and Enterprise Architecture (EA) strategies. The role also monitors critical IS operational processes to ensure continuous improvement. These processes will need to align and to be supported by the applications to ensure business value is consistently delivered.

AltaLink engages third party expertise to progress IT developments and provides support to meet business needs. This role will be crucial in ensuring that third party vendors provide effective service transition and service operations.

Responsibilities:

Requirements

Notes:

AltaLink employees should be aware that we may contact your manager during the selection process.  Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests.  Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes.  AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

For eligible positions AltaLink offers optional hybrid work that provides flexibility between working from home and the office.

Benefits