Customer Support Representative

CUSTOMER SUPPORT REPRESENTATIVE

Department: Customer Service

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Schedule: Full Time Monday - Friday : 8am-5pm or 9am - 6pm.

Wage: $15.30 plus performance based pay.

Overview

This isn't your typical customer service job: our agents provide top-quality phone support by answering incoming calls in a team-based environment with no sales, no surveys, and no scripts. If you love helping people, crave variety in your work, and thrive on problem solving, then this is the place for you.

Responsibilities

As a Customer Service - Customer Service Representative, you will:

- Effectively guide customers to resolution on incoming phone calls

- Researching and resolving customer disputes

- Maintain a high level of quality and customer service in all communications

Qualifications

- Ability to listen, understand and be willing to help people with concerns

- Have a willingness to use resources & critical thinking

- You can explain a complex idea using clear, professional language

- Highly computer literate

- Majority of calls taken in English - other languages can be very helpful

- Proficient with Microsoft Office

- Excellent written and verbal communication