Customer Support Email Specialist
Customer Support Email Specialist
Logan, UT
full time
$31,200-$31,200On-site
Utilities
About This Job
Pay: $15.30/hr
Location: In Office, or Hybrid (In office Tuesday, Wednesday, Thursday) Logan UT
Schedule: Monday-Friday 8am-5pm Full Time
Overview
The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.
Responsibilities
As an email specialist, you will:
•
Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts.
•
Ensure responses align with company policies, procedures, and quality expectations.
•
Manage email flow between Conservice clients, maintaining efficient response times.
•
Maintain a high level of quality and professionalism in all written communication.
•
Provide insights to leadership on email trends, volume, and recurring customer concerns.
•
Collaborate with other departments to resolve complex customer issues.
•
Assist with quality control by providing feedback to emails as needed.
•
Document interactions and resolutions accurately in internal systems.
•
Monitor call queues and assist with inbound customer calls as necessary.
•
Take on additional assignments or projects as directed by leadership.
Qualifications
•
Excellent written communication
•
Strong organization and time management
•
Good verbal & internal communication skills
•
Ability to work independently and efficiently
Requirements:
Education & Experience
•
High School Diploma / GED or equivalent
•
Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
•
Knowledge and familiarity with email programs
•
Past experience with e-mail customer communication helpful
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