Customer Success Engineer - Drilling

Job Description

JOB DESCRIPTION

Predominantly field-based role, supporting customer engagements including customer training, product deployment, sustained product adoption & local operations training. The Customer Success Engineer (CSE) will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well-defined processes. The role involves communicating with internal teams and customers daily.

The Customer Success Engineer will be a member of the appropriate Customer Success Pod and work closely with the Customer Success Manager, Product Line, Field Engineering & local operations. It is essential that the person in this role is very familiar with drilling practices and can determine items of concern with our product outputs and general concerns based on the available real-time drilling data. This role will be the interface between the Customer Success Pod and local operations, providing additional specialized Max knowledge for early deployments & trials.

Responsibilities

Requirements

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About The Team

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.