Customer Service Tier II Representative
Customer Service Tier II Representative
Layton, UT
Full time
$31,200-$37,440On-site
Oil and Gas
About This Job
In this role you will be expected to:
•
Create tickets and assign them to the other team specialists under the direction of the Supervisor as needed
•
Submitting Auto RMA’s and the corresponding reimbursements
•
Keeping track of all reimbursements for all RMA’s
•
Calling customers to schedule Service Technicians to go out on site for service calls
•
Coordinating Service Technician schedules to ensure optimal routes are planned
•
Monitoring customer solar systems remotely and addressing any system issues
•
Communicating with solar manufacturer’s customer service
•
Using critical thinking to problem solve
•
Troubleshooting over the phone with the customer
•
Taking customer inbound calls regularly
•
Responding to general daily inquiries that come into Customer Service general email and communication platforms
•
Learn and develop knowledge base of monitoring systems used to assist customers
•
Ensure clear and extensive notes are recorded in the correct databases
•
Submit and track equipment replacements and reimbursements
•
Handling customer inquiries concerning audits, additional equipment additions, construction inquiries, power bill reviews, power outage tracking
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
•
401(k)
•
Dental insurance
•
Health insurance
•
Paid time off
•
Vision insurance
Shift:
•
8 hour shift
•
Day shift
Experience:
•
Customer service: 1 year (Required)
•
Phone etiquette: 1 year (Required)
Ability to Commute:
•
Layton, Utah 84041 (Required)
Work Location: In person
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