Customer Service Supervisor - The Woodlands, TX

Centric Services (“Centric”) delivers industry-leading natural gas services through its UniGas division. Centric serves ground up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

The Customer Service Supervisor oversees daily operations of the customer service team, ensuring high-quality support and satisfaction across all customer interactions. This role combines leadership, coaching, and problem-solving to maintain service excellence and drive continuous improvement.

Key Responsibilities

- Supervise and support a team of customer service representatives, including scheduling, training, and performance management

- Monitor service metrics (e.g., response time, resolution rate, customer satisfaction) and implement strategies to improve outcomes

- Handle escalated customer inquiries and resolve complex issues with professionalism and empathy

- Collaborate with cross-functional teams (e.g., billing, operations, IT) to streamline processes and enhance customer experience

- Conduct regular team meetings and one-on-ones to foster engagement and development

- Ensure compliance with company policies, procedures, and service standards

- Assist in recruiting, onboarding, and training new team members

Requirements

- Proven experience in customer service, with at least 2 years in a supervisory or leadership role

- Strong communication and interpersonal skills

- Ability to lead with empathy, motivate teams, and manage conflict

- Proficiency in CRM systems and customer service platforms

- Analytical mindset with a focus on continuous improvement

- High level of organization and attention to detail

Preferred Skills

- Experience in Utility industry

- Bilingual

- Familiarity with KPI dashboards and reporting tools

Benefits

- Competitive base pay + bonus

- Great benefits (medical, dental, vision, and more)

- Generous PTO policy Benefits

- 10 company paid holidays

- 401(k) plan with 5% company match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.