CUSTOMER SERVICE REPRESENTIVE

Core Responsibilities

+ Live the “Customer First” core value by ensuring customer needs are anticipated, understood, and exceeded + Escalate customer issues as appropriate with internal resources and ensure closed loop responses or corrective actions are achieved + Deliver promised follow-up information to meet or exceed customer expectations + Support inbound lead generation activities via email and webform, ensuring prompt follow-through for prospective customers + Maintain detailed records of customer interactions in the CRM and develop core business processes to improve customer response times + Identify customer pain points and assist in developing appropriate responses to improve customer satisfaction + Foster a culture of accountability, collaboration, and continuous improvement + Leverage technology, tools, & best practices to improve customer interaction + Identify and participate in resolving automated or manual call routing issues + Develop Viking product and service knowledge to resolve common customer issues and improve customer satisfaction + Other responsibilities as required to support Viking

Work Environment & Physical Demand

Knowledge, Skills & Abilities

Compensation & Benefits

This summary is intended to be informative only and is subject to change. The specific terms of coverage, exclusions, and benefits will be found in the respective policy handbook or plan documents.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Viking Fence is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.