Yellow Dot Heating & Air Conditioning

Customer Service Representative

LocationRaleigh, NC
Job TypeFull-time

About This Job

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

Yellow Dot Heating & Air Conditioning-Raleigh, a Southern Home Services Company, is looking for a dynamic-Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!


About this role:

As a Customer Service Representative at Yellow Dot Heating & Air Conditioning-Raleigh, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.

In this role, you will be responsible for:

Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
Participate in in-house training on products, services, and office software necessary for effective performance in this role.
Additional duties as assigned.


Required Qualifications:

A minimum of 1 year of administrative or customer service experience in an office environment is required.
Proven ability to cultivate strong rapport with customers and colleagues alike.
Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
A genuine passion for helping others with patience and empathy.
Excellent written and verbal communication skills to convey information clearly and effectively.

The physical requirements of this job include:

Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device.
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms.
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.


Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Health savings accounting
Flexible spending account
Growth Opportunities
Employee discounts
Company paid short term life insurance
Life insurance

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

Similar Jobs

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
8 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
10 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
14 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
22 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
21 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
18 days ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
30 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
29 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
14 days ago
GU

Natural Gas Utility Laborer

GMC Underground
Job TypeFull-time
Salary
$33280 - $47840
Mobile, AL
29 days ago
company-logo

JOURNEYMAN LINEMAN - WOODLAND PARK

CORE Electric Cooperative
Job TypeFull-time
 
Woodland Park, CO
26 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Operator Assistant Trainee - Frac Acid

Halliburton
Job TypeFull-time
 
Zanesville, OH
18 days ago
company-logo

Landman

BCFP Capital
Job TypeFull-time
 
Houston, Texas
3 months ago
company-logo

Tank Wagon Driver - CDL B

Rhinehart Oil
Job TypeFull-time
Salary
$66560 - $66560
Rifle, CO
28 days ago
company-logo

Manufacturing Technician Core Finishing 2nd Shift

Siemens Energy
Job TypeFull-time
 
Gibsonton, FL
10 days ago