Marsh Propane, Inc.

Customer Service Representative (Part-time)

LocationSeymour, TN
Job TypePart-time
Salary$31,200-$33,280

About This Job


Job Title: Customer Service Representative (Part-Time)


Company: Marsh LP Gas


Location: Onsite

About Us: Marsh LP Gas is experiencing unprecedented growth and is looking for a part-time Customer Service Representative to join our team. This role is crucial to ensuring customer acquisitions, retention, and overall satisfaction. If you are a self-sufficient, dynamic individual who thrives in a fast-paced environment, we want to hear from you!

Job Summary:

The Customer Service Representative will be responsible for handling inbound and outbound customer support calls, data entry, and maintaining high levels of customer service. The ideal candidate will be skilled in multitasking, customer-focused, and able to maintain a high level of professionalism in all aspects of the job.


Key Responsibilities:

Handle inbound calls, asking questions to identify sales and service opportunities

Address customer issues and respond to inquiries regarding pricing, billing, products, grievances, and new account setup
Provide solutions with professionalism and a customer-first attitude
Maintain a solid understanding of all Marsh LP Gas products and services
Comprehend and adhere to policies and procedures related to safety, product delivery, and services
Provide timely, accurate updates on customer order status
Lead outbound calling efforts to follow up with past-due customers
Enter and update customer account information using the CARGAS system
Process customer billing payments
Ensure accurate processing of drivers daily paperwork


Qualifications:

Education: Degree or equivalent experience required
Experience: Previous experience in customer service, Propane or Oil & Gas industry, and CARGAS systems preferred, but not required
Sales experience strongly preferred; ability to upsell in a competitive environment


Skills:

Strong written and verbal communication skills
Proficient with Microsoft Office and data entry
Excellent organizational, multitasking, and prioritization skills
Ability to handle customer concerns professionally and enthusiastically
Flexibility to work overtime as needed, especially during peak seasons


Benefits:

Competitive pay
Opportunity to grow and advance to full time within the company
Flexible hours

If you are driven, organized, and ready to contribute to the continued success of Marsh LP Gas, apply today!


Job Type: Part-time


Pay: $15.00 - $16.00 per hour

Expected hours: No less than 24 per week


Benefits:

Flexible schedule
On-the-job training


Shift:

Day shift
Morning shift
No nights


Work Location: In person

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