Customer Service Representative – Flowood, MS

Department: Service

Reports to: BULK Plant Manager

Job Type: Salary

Date Posted: Open

Summary:

We are seeking a detail-oriented customer service representative, with a pleasant demeanor, to play a key role in the success of our company by maintaining a positive relationship with a wide variety of Waring Oil fuel and lubricant accounts.

Essential Duties and Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels, calls, email, face to face.

- Ability to organize and dispatch orders on a daily basis as needed.

- Acknowledging and resolving customer complaints.

- Knowledge of product and inventory.

- Processing orders, from initially keying to closing out.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues, as necessary.

- Prioritizing tasks, tracking progress, and communicating with involved parties.

- Ensure customer satisfaction and provide professional customer support.

- Effectively manage POS system for fuel pumps, at needed locations (Biloxi, Louisville, Jackson).

- Other duties as assigned by manager.

Qualifications/Skills:

- Excellent organizational skills and diligence

- Strong people skills

- Open-mindedness in receiving instructions and willingness to learn.

- Initiative-taking and can work independently.

- Goal oriented

- Understanding of business math

- Ability to recognize and interpret trends.

- Prior E3 experience is not required but preferred.

- Ability to learn and understand the back-office software system.

- Knowledge in Microsoft Office

- Knowledge of lubricants and fuels (a plus)

Educational/Experience Requirements:

Minimum 2 years of prior CSR experience

Minimum of associate degree, bachelor’s degree is preferred.

Please email your cover letter and resume to applicants@waringoil.com