Customer Service Representative (Entry Level)

We are looking for a motivated and detail-oriented Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for customers, providing support, answering inquiries, and helping ensure a positive customer experience. This position offers an excellent opportunity to build foundational skills in customer service and grow within the company.

Key Responsibilities:

Customer Support:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Assist customers with order placement, product information, and general questions.

Address and resolve basic customer issues or escalate to the appropriate team as needed.

Maintain accurate records of customer interactions and transactions.

Communication & Relationship Building:

Provide friendly and helpful service to ensure a positive customer experience.

Follow up with customers to ensure their needs are met and to gather feedback.

Team Collaboration:

Work closely with other departments such as sales, production, and logistics to support customer needs.

Participate in team meetings and training sessions to improve service skills and product knowledge.

Qualifications:

High school diploma or equivalent required; some college coursework or degree a plus.

No prior experience required—training will be provided.

Strong communication and interpersonal skills.

Basic computer skills, including familiarity with Microsoft Office.

Willingness to learn, attention to detail, and a positive attitude.

Join us as we strive to provide outstanding service while fostering your career growth!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

Shift:

•

Day shift

Work Location: In person