Customer Service Representative (CSR) - Firefly Fiber Broadband

Firefly Fiber Broadband, a Subsidiary of CVEC (Central Virginia Electric Cooperative), is looking for an experienced Customer Service Representative to join our team as we continue to build a "world class" gigabit fiber to the home (FTTH) network in the CVEC service territory and beyond.

The CSR position communicates with Firefly Fiber Broadband internet and telephone customers regarding inquiries, billing and technical questions about Firefly's products and services, and engage in need-based selling practices. Customer Service Representatives (CSR) process sales orders and change of service requests, billing concerns, and service issues. Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints. Identifies customer needs and sales opportunities and provides information about high-speed data to proactively sell and retain services and products tailored to customer's needs. CSR's interact with dispatch and field operations team on network connection, service installation and in-home appointment scheduling.

Responsibilities and Essential Job Functions

Qualifications

To perform the job successfully, an individual should have the following education, competencies, and experience:

Annual Salary Range: $46,000 - $55,000 - Based upon qualifications and experience.

CVSI/Firefly is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Firefly is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications. Firefly will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity (including gender expression), national origin, age, marital status, genetic information, pregnancy, disability, family, military or veteran status, or any other status protected by state or federal law.

Equal Opportunity Employer/Affirmative Action Employer: Disability/Veteran

Firefly reserves the right to alter, change, modify, and/or terminate this job posting at any time without notice, or obligation, to any party.

Only qualified electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: HR@mycvec.com and your request will be forwarded to the appropriate person.