Customer Service Representative

This position will be responsible for working as the company's primary contact with GMP customers. This role relies on building strong relationships with GMP customers. The ability to effectively solve problems and negotiate optimum payment arrangements are essential skills.

Working as part of a highly functional team, this role requires a passion for customer service, strong communication and organization skills and an attention to detail while focusing on the bigger picture. The position requires strong analytical, problems solving and research skills as well as a general understanding of basic electricity and associated terminology.

This position will perform routine and complex customer service activities which require direct interaction with customers. The ability to think practically and strategically in order to maximize new technology, seize GMP's innovative culture and ensure continuous process improvement and high customer satisfaction is essential.

Essential Functions:

Knowledge, Skills and Abilities:

Non-Standard Work Day: 7:00 am to 7:00 pm

Scheduling within these hours will be flexible to meet customer call volume

Overtime and extended hours required during outages

About Green Mountain Power

Green Mountain Power serves more than 275,000 residential and business customers in Vermont with electricity that's 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Company's 2024 Most Innovative Companies in the World list, the sixth time earning that honor. In 2024, 2023 and 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And, in 2022 GMP was named to TIME's list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.