POSITION SUMMARY:
Assist the customer service operations; dealing directly with customers, process work
order requests from customers for the Services Department, review the daily schedules,
handle anything related to Customer Service issues and appointment scheduling.
Essential Functions:
•Point of contact with customers by telephone
•Answer telephone lines, screen and direct calls, relay messages
•Receive service requests from customers and enter into the system
•Process daily work orders and service requests
•Direct requests and unresolved issues to the necessary Services Supervisor and/or designated Sales Person
•Communicate and coordinate with internal departments
•Maintain work orders filed in numerical order, keep six months onsite, and file remainder in storage.
Other Duties:
· Ability to organize and prioritize work
· Pursue personal development of skills and knowledge necessary for the effective performance of the role
· Other duties as assigned by Management, as the company needs may require
Supervision:
· This job has no supervisory duties
Job Qualifications:
•Preferred: Knowledge and solid proficiency in American Contractors (or similar software)
•Required: Microsoft Office applications including minimum of intermediate level Excel
•Required: Clear and effective verbal and written communication skills
•Required: Ability to work independently and multi-task and utilize work day to accomplish daily tasks and goals
•Required: Able to work effectively in a team environment
•Preferred: Knowledge and experience in construction
Experience:
•Two years experience in Customer Service environment
Education:
•High school diploma or equivalent.
Physical Demands:
•Occasional lifting up to twenty pounds
•Must be able to sit and work at a computer station
•Must be able to stoop, kneel, climb stairs and bend at the waist, and reach on a daily basis
•Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
Personal Qualities:
•Friendly, courteous, professional attitude towards customers
•Cheerful, optimistic, cooperative attitude towards co-workers and management
•Fast-paced, deadline-oriented environment; must be able to handle several projects at once
•High attention to detail and accuracy
•Understanding and agreement to the privacy of confidential information
•General office administrative knowledge; copying, filing, faxing, delivering and professional phone skills
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
Shift:
People with a criminal record are encouraged to apply
Application Question(s):
Ability to Commute:
•Jurupa Valley, CA 91752 (Preferred)
Ability to Relocate:
•Jurupa Valley, CA 91752: Relocate before starting work (Preferred)
Work Location: In person