Customer Service Quality Manager

Do you have a knack for spotting areas of improvement and believe in the power of exceptional customer service? As a Quality Manager, you’ll be at the heart of the action: evaluating customer interactions, supporting teams, and evolving our practices to strive for excellence. If you love to collaborate, structure, and inspire, this role is made for you!

Harnois Énergies, that’s truly us!

Your future responsibilities as Customer Service Quality Manager:

- Evaluate the quality of customer interactions (calls and emails) from contact center agents and regional offices;

- Identify training and coaching needs based on evaluations;

- Organize and lead monthly calibration sessions with internal teams and management;

- Develop, adapt, and monitor the quality program, including performance indicators;

- Write, update, and improve operational procedures in collaboration with the teams.

We offer plenty of perks for our Customer Service Quality Manager:

- A comprehensive benefits package: group RRSP, group insurance, corporate discounts, etc.

- A fuel discount card

- Competitive vacation program

- Health and wellness program with access to a gym

- Social activities organized by the company

- A friendly and relaxed atmosphere

To be our Customer Service Quality Manager, you need to:

- Have experience in a similar role or in customer service

- Be bilingual (English is required to communicate with our English-speaking clientele)

- Be proficient in Microsoft Office Suite

- Have the ability to collaborate and positively influence teams

To become a Customer Service Quality Manager at Harnois Énergies, apply directly on our Careers page!

A company that invests in its people — that’s exactly who we are. Harnois Énergies.

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