Customer Service & Lead Management Coordinator - Full Time

Company Overview

Gerner Energy is an energy company specializing in the delivery of residential and commercial home heating oil and propane, as well as HVAC service and installation.

Our commitment to delivering exceptional customer service in every interaction defines our business. Leveraging the latest technology and best operational strategies, we strive to be efficient, reliable, and competitively priced.

Position Overview:

We are seeking a Full-Time Customer Service & Lead Management Coordinator. The ideal candidate will embody the skills and traits necessary for success in a dynamic and customer-focused environment.

Key Traits and Skills:

- Excellent communication and interpersonal abilities

- Proficiency with CRM software and marketing automation tools

- Analytical and data-driven mindset

- Strong organizational and time management skills

- Ability to work independently and collaboratively

- Positive attitude and willingness to support and engage with others daily

- Initiative and ability to achieve objectives with minimal supervision

Primary Responsibilities:

Lead Management Coordination

- Gathering lead information from various channels and entering it into the CRM system.

- Qualifying leads according to established criteria to determine sales readiness.

- Maintaining regular communication with leads through email, phone, and other channels, ensuring timely follow-up.

- Analyzing lead data to identify trends, measure performance, and provide recommendations for improvement.

- Collaborating with sales and marketing teams to align strategies, share insights, and optimize the lead management process.

- Identifying opportunities to streamline and enhance the overall lead management workflow.

Customer Service

- Managing incoming and outgoing calls as required, generating and following up on sales leads when necessary.

- Identifying customers' needs to ensure satisfaction and build strong relationships.

- Responding to customer inquiries and resolving issues through phone or email.

- Entering orders into the ordering system and providing accurate quotes when necessary.

- Communicating promptly and accurately with both colleagues and customers.

- Maintaining accurate records of customer interactions, processing accounts, and handling document scanning and filing.

- Upholding a positive, empathetic, and professional demeanor with customers always.

Experience and Qualifications:

- High school diploma or equivalent required; college degree preferred.

- Minimum of one year’s experience in customer service or lead management.

- Strong proficiency in CRM software and marketing automation tools.

- Knowledge of sales and marketing principles is advantageous.

- Experience with lead generation is a plus.

- Strong computer skills and efficient typing ability.

- Proficiency with Google Workspace required.

- Experience with HubSpot is an asset

Compensation & Benefits:

- Job type: Full-time

- Pay: $24.00 to $32.00 per hour, depending on experience.

- Monthly incentives.

- Expected hours: 40 hours per week.

- Health benefits

- Simple IRA.Flexible schedule.

- On-the-job training

Equal Opportunity Employer:

Gerner Energy is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

- Flexible schedule

- On-the-job training

Work Location: In person