Customer Service/Inventory Manager
Kannapolis, NC
Full-time
$31,200-$37,440About This Job
Customer Service Representative / Inventory Manager
About Us:
Go Flooring LLC is a leading provider of high-quality flooring solutions, offering a wide variety of materials including Hardwood, Tile, Laminate, LVP/LVT, and Carpet. We pride ourselves on delivering exceptional customer service and expert advice to our clients. We are currently seeking a highly motivated and detail-oriented individual to join our team as a dual-role Customer Service Representative / Inventory Manager.
Key Responsibilities:
Customer Service Representative Duties:
•
Answer incoming customer inquiries via phone call, text, email, and in person.
•
Assist customers with scheduling installations.
•
Process and manage customer orders, returns, and exchanges.
•
Handle customer complaints and ensure prompt resolution of issues.
•
Maintain accurate records of customer interactions and transactions.
•
Process customer installation payments.
•
Follow up with customers to ensure satisfaction and retention.
Inventory Manager Duties:
•
Receive, inspect, and log incoming flooring materials and supplies.
•
Maintain accurate inventory records using inventory management software.
•
Track stock levels and place orders as needed to ensure product availability.
•
Organize and maintain the cleanliness and order of the warehouse or storage area.
•
Coordinate with installers and project managers to ensure timely delivery of materials.
•
Perform regular inventory audits and reconcile discrepancies.
•
Work with vendors and suppliers to ensure timely and cost-effective deliveries.
Qualifications:
•
Previous experience in customer service and/or inventory management (flooring or home improvement industry preferred).
•
Strong communication skills, both verbal and written.
•
Excellent organizational and multitasking abilities.
•
Proficiency in using CRM and inventory management software.
•
Strong problem-solving skills and a proactive attitude.
•
Ability to lift and move flooring materials when needed. Up to 60 lbs
•
High school diploma or equivalent required.
Preferred:
•
Experience or knowledge in flooring products and services.
•
Bilingual skills (Spanish preferred).
•
Microsoft Office Suite
•
Inventory Tracking Systems ( Sortly, Netsuite)
•
CRM experience ( Monday)
Benefits:
•
Competitive hourly wage.
•
Medical, dental, and vision insurance.
•
Opportunities for career growth within the company.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance
Schedule:
•
8 hour shift
•
Monday to Friday
•
Weekends as needed
Work Location: In person
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