Customer Service Field Tech
Midland, TX
Full-timeAbout This Job
We are looking for a Customer Service Field Technician to help provide excellent support to our customers. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring a smooth and efficient experience. If you have a passion for helping people and enjoy problem-solving, this role offers a great opportunity to make a positive impact.
Key Responsibilities:
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Answering incoming calls, troubleshooting, and resolving customer issues over the phone.
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Accurately documenting customer cases in the CRM system and keeping detailed notes for future reference.
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Identifying and clearly defining issues, and escalating unresolved cases to the appropriate team.
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Participating in required training sessions to maintain competency and assist with other tasks as needed by the Manager.
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Willing to travel approximately one week per month, with some variation based on business needs.
Employee Benefits
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Weekly paycheck
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Boot reimbursements up to $125
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Medical insurance - Covers 75% of premiums
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Dental and vision insurance
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Company paid life insurance
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401K retirement account with 5% company match
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On the spot bonuses up to $100
Qualifications
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High school diploma or equivalent required; technical or trade school training preferred.
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Valid state driver’s license and ability to work independently with strong troubleshooting and analytical skills.
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Solid foundation in electronics and computer knowledge; mechanical repair experience is a plus.
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Strong communication skills (verbal and written), with a professional, team-oriented mindset.
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Committed to delivering a world-class customer experience and supporting the Service Manager as needed.
Traits of Our Successful Employees
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Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
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Attention to detail
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Exhibition of good communication skills when working with fellow employees
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Willingness to help out where needed
Location: 1610 E County Rd 140, Midland, TX 79706
This position is not eligible for visa sponsorship
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