Customer Service / Custodial Support

CUSTOMER SERVICE / CUSTODIAL SUPPORT

PURPOSE OF CLASSIFICATION

Provide customer service for utility customers, including assisting customers, processing service orders, receiving payments and responding to inquiries. This position also supports custodial functions to ensure that NBU facilities - including customer-facing areas, internal offices, treatment plants and field operation buildings - remain clean, safe and well-maintained. Work is performed under the supervision of the Chief Financial Officer with custodial direction as needed from Facilities or Maintenance Coordinators.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Customer Service Functions:

Custodial Support Functions:

ADDITIONAL FUNCTIONS

MINIMUM QUALIFICATIONS

PERFORMANCE APTITUDES

ADA COMPLIANCE

North Baldwin Utilities is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, NBU will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.