Quality Metals

Customer Service Clerk

McAllen, TX

Full-time

$31,200-$37,440

About This Job

Job Title: Customer Service Clerk Location: McAllen Job Type: Full-Time

Job Summary:

Quality Metals Inc. is seeking a Customer Service Clerk to provide excellent customer service at the front desk while also assisting warehouse personnel with fulfilling customer orders. This role requires a reliable and organized individual who can efficiently manage customer interactions, process sales transactions, and support warehouse operations as needed.

Key Responsibilities:

Front Desk Duties:

•

Greet and assist customers visiting the facility.

•

Process sales transactions, invoices, and payments.

•

Answer phone calls, emails, and customer inquiries.

•

Responds to requests for price quotes, purchase orders, order changes, adjustments, and cancellations

•

Provide product information and assist customers in selecting materials.

•

Follow up with customers on pending orders and orders completed

•

Checks with the Credit department concerning credit status of customers when orders are received

•

Program and control the production of customer orders.

•

Works closely with the Shipping and Receiving department regarding deliveries of scheduled shipments

•

Maintain a clean and organized front desk area.

Warehouse Support Duties:

•

Assist warehouse staff with pulling and preparing customer orders.

•

Verify product availability and coordinate with warehouse personnel to fulfill orders.

•

Help with inventory management, including stock checks and restocking materials.

•

Prepare metal orders based on customer requests.

•

Load metal panels and other materials into customer vehicles safely and efficiently.

•

Use forklifts and other warehouse equipment to move heavy materials (training provided if necessary).

•

Verify order accuracy before loading and assist customers as needed.

•

Follow all safety procedures and guidelines when handling materials and operating equipment to ensure smooth communication between the front desk and warehouse teams.

Qualifications & Skills:

•

Previous experience in customer service, retail, or warehouse operations preferred.

•

Strong communication and interpersonal skills.

•

Ability to multitask and work in a fast-paced environment.

•

Strong interpersonal skills to build rapport with prospective and existing customers

•

Strong word, PowerPoint, and Excel.

•

Basic knowledge of inventory and order processing systems (training provided).

•

Physical ability to assist with warehouse tasks, including lifting materials if necessary.

•

Bilingual (English/Spanish) preferred but not required.

Benefits:

•

401(k)

•

Dental insurance

•

Employee discount

•

Health insurance

•

Paid time off

•

Paid training

•

Profit sharing

•

Vision insurance

Schedule:

•

8 hour shift

•

Day shift

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

•

401(k)

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Shift:

•

8 hour shift

•

Day shift

Education:

•

High school or equivalent (Required)

Experience:

•

Customer Service: 2 years (Required)

Work Location: In person

Customer Service Clerk

About This Job

Job Summary:

Key Responsibilities:

Front Desk Duties:

Warehouse Support Duties:

Qualifications & Skills:

Benefits:

Schedule:

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

Education:

Experience:

Work Location: In person

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