Customer Service Associate / Engineering - Development

Grade 13 / Starting hourly rate: $19.00. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY

The Customer Service Associate in Engineering - Development positively responds to routine account and/or service inquiries from San Antonio Water System's customers via phone, email, internet, or in person from a call center, department, or customer contact center. Answers questions regarding new and existing services which may include billing, termination of service, impact fee amounts or infrastructure location. Customer Service Associate may prepare Impact fee statements, process payments or negotiate payment arrangements with customers. Anticipates concerns by proactively suggesting appropriate service and program offerings that meet the customer's needs.

ESSENTIAL FUNCTIONS

Engineering/Counter Services

DECISION MAKING

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Receives immediate supervision.

MINIMUM REQUIREMENTS

PREFERRED QUALIFICATIONS

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Bilingual in English/Spanish.

JOB DIMENSIONS

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting or standing for extended periods of time at various workstations to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. May be required to adhere to strict lunch or break schedule.

May be required to work hours other than regular schedule including shift work, weekends and holidays.

Engineering/Counter Services

Working conditions are primarily in an office environment with occasional field visits. May be required to operate company or personal vehicle.

May be required to work hours other than regular schedule including shift work, weekends and holidays.