Gross Electric

Customer Sales & Sales Associate - Part-Time 20-25 hours per week

Elk Rapids, MI

Part-time

$37,440-$41,600

About This Job

Lighting Hearth & Home Studio by Gross Electric is seeking a highly motivated and detail-oriented individual to join our team. This position will provide exceptional customer service to clients and customers as well as provide support to the sales team by assisting with order entry, order follow-up, and other support functions.

KEY RESPONSIBILITIES:

Customer Service Responsibilities:

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Greet customers in a positive and friendly manner.

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Answer customer inquiries.

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Acknowledge and resolve customer complaints.

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Answer phones and relay detailed messages.

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Enter bids and orders into computer system as needed by customers or salespeople.

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Create customer wish lists in Microsoft Word or retail website.

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Monitor open orders including calling factories for shipping updates.

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Track and communicate order status updates to customers.

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Ensure high customer service standards are met.

Sales Assistant Responsibilities:

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Sell fixture parts, light bulbs, lamp repair and lampshades.

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When requested, sell lighting and decorative hardware solutions to showroom customers.

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Establish, develop and maintain excellent relationships with all existing and prospective customers.

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Process orders accurately and efficiently.

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Receive product and material.

ADDITIONAL RESPONSIBILITIES:

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Some traveling to Ann Arbor, MI and Toledo, Ohio. (10%)

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Effectively communicate with customers and co-workers through queues, email, phone, voicemail and thank you cards in a timely matter.

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Participate in relevant training to keep current with opportunities to grow and excel within the role.

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Develop product knowledge through self-study, online courses and vendor training, keep current with industry trends.

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Work respectfully with the team in a positive environment.

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All other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE:

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A minimum of 3 years sales experience is required.

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Retail sales experience in a showroom preferred.

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Interior design experience preferred.

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ERP Eclipse Solar experience preferred.

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Experience with electrical products, lighting and/or decorative hardware helpful

KNOWLEDGE, SKILLS AND ABILITIES:

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Excellent verbal and written communication skills.

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Excellent active listening skills.

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Excellent problem-solving skills.

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Ability to build effective relationships based on trust, respect and collaboration with all levels and functions of an organization.

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Ability to provide a positive and professional image of the company to customers, vendors and co-workers.

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Ability to anticipate customers’ needs, respond with a sense of urgency and deliver excellent customer service.

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Ability to operate or to quickly learn computer systems and applications.

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Ability to work well in a team environment, collaborate on projects and work independently.

PHYSICAL REQUIREMENTS:

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Prolonged periods of standing and walking

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Ability to lift 10-30 pounds.

GROSS ELECTRIC VALUES:

Acts as a role model and consistently embody the Gross Electric values:

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Customer-Focused – Provide an experience that inspires our customers to refer us.

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Integrity & Honesty – Act with integrity, honesty, and ethically in all communications and interactions.

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Respect of Others – Treat everyone with respect in all communications and interactions.

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Strive for Excellence – Strive to consistently achieve excellence in all we do.

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Foster Teamwork – Have a team and family spirit, work collaboratively and be accountable to one another, the company, and the community.

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Embrace Change/Adaptability – Seek new opportunities to be agile in a changing market, react positively to change.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Benefits:

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401(k)

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401(k) matching

•

Employee discount

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Paid time off

Shift:

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Day shift

Application Question(s):

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Are you proficient in Microsoft Office 365 products?

Experience:

•

Sales: 3 years (Required)

Work Location: In person

Customer Sales & Sales Associate - Part-Time 20-25 hours per week

About This Job

KEY RESPONSIBILITIES:

Customer Service Responsibilities:

Sales Assistant Responsibilities:

ADDITIONAL RESPONSIBILITIES:

EDUCATION AND EXPERIENCE:

KNOWLEDGE, SKILLS AND ABILITIES:

PHYSICAL REQUIREMENTS:

GROSS ELECTRIC VALUES:

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Benefits:

Shift:

•Day shift

Application Question(s):

Experience:

Work Location: In person

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