Safe Home Direct

Customer Retention Representative

LocationPleasant Grove, UT
Job TypeFull-time
Salary$35,360-$35,360

About This Job

About Safe Home Security: Safe Home Security is a leading provider of innovative and reliable home security solutions. With a commitment to keeping families and properties safe, we specialize in state-of-the-art security systems and monitoring services. Our mission is to provide peace of mind to our customers through cutting-edge technology and exceptional customer service.

Position Overview: Safe Home Security is seeking a dynamic and customer-focused Retention Specialist to join our team. The Retention Specialist will play a crucial role in preserving and enhancing our customer relationships by implementing strategies to reduce churn and increase customer satisfaction. This position requires a blend of strong communication skills, problem-solving abilities, and a genuine passion for customer success.


Responsibilities:

Customer Retention:
Proactively engage with existing customers to understand their needs, address concerns, and ensure overall satisfaction with Safe Home Security services.
Develop and implement strategies to reduce customer churn and increase retention rates.
Identify at-risk customers and implement targeted retention campaigns.
Customer Advocacy:
Build and maintain strong relationships with customers to encourage positive word-of-mouth and referrals.
Act as a liaison between customers and other departments to ensure their needs are met and issues are resolved promptly.
Analysis and Reporting:
Analyze customer data and feedback to identify trends, common issues, and areas for improvement.
Prepare regular reports on customer retention metrics and provide insights to management for continuous improvement.
Customer Feedback and Product Improvement:
Gather customer feedback and communicate insights to the management team for continuous improvement of our products and services.
Collaborate with cross-functional teams to address and resolve recurring customer issues.


Qualifications:

Previous experience in customer retention, customer success, or a related role.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with cross-functional teams.
Familiarity with home security systems and technology is a plus.


Job Type: Full-time


Pay: $17.00 per hour


Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Vision insurance


Shift:

8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Rotating shift


Ability to Commute:

Pleasant Grove, UT 84062 (Required)


Ability to Relocate:

Pleasant Grove, UT 84062: Relocate before starting work (Preferred)


Work Location: In person

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