CUSTOMER PROGRAMS INTERNSHIP

Customer Programs Internship

FAYETTEVILLE PUBLIC WORKS COMMISSION

The selected student should be working toward a degree in English, Technical Writing, Communications, Business Administration, or Public Administration.

Internship Description:

PWC’s College Internship Program is a robust program where you will get real on-the-job experience. PWC also provides a well-rounded professional development curriculum, tours of PWC’s complexes, performance evaluations, and team-building exercises. Throughout your summer here you will also have opportunities to meet with professionals in your desired field, create working relationships, and present to executives.

All internship work is grounded in our six Internship Competen cies: time management, communication, conflict resolution, accountability, initiative, and project management.

Internship Job Description:

We are looking for a detail-oriented and enthusiastic student to join our team. As a Customer Programs (CP) Intern, you will be responsible for supporting and assisting the department with a project focused on creating and updating information that is clear, concise, and easily accessible to PWC customers and employees. You will work with the CP team and internal business partners to develop, edit, and organize a variety of process and procedure documents. This is an excellent opportunity for anyone seeking technical writing, communications, or business management experience.

Requirements:

Pursuing a degree in English, technical writing, communications, business administration, public administration, or related fields

Familiarity with Windows Operating Systems and a variety of Microsoft Office programs (Outlook, Excel, Word)

Ability to collaborate with all levels of staff and management

Strong problem-solving skills

Strong attention to detail

Excellent oral communication and written communication skills

Excellent interpersonal skills

Excellent organizational skills

Project Outline:

The CP intern will assist the department in creating detailed customer facing procedures along with updating corresponding Standard Operating Procedures (SOPs) and process documents. All documents will be organized and saved to online libraries designed to make information easily accessible. The student will be required to work with a variety of internal departments to identify, update, and organize a variety of documents using standardized templates.

Eligibility Requirements:* Applicant must be currently enrolled as a full-time college student

Pay Scale:* 1 st Year of College completed: $15.00