Customer Onboarding Manager

Runwise is actively seeking a Customer Onboarding Manager who is self-motivated, has a results-driven mindset, and a proven track record of delivering outstanding customer experiences. In this role, you will report directly to the Director, Customer Onboarding, playing a key role in growing the company by guiding our clients through the onboarding process as efficiently as possible while maintaining a high level of customer service.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

At Runwise, our barometer for success is customer satisfaction. As a Customer Onboarding Manager, you will become an expert in orchestrating the seamless integration of our groundbreaking products and services into the operations of both new and existing clients. Your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless transition from sales to installation - culminating in a seamless handover to respective Customer Success Managers.

Principal Responsibilities:

Essential Competencies:

This role at Runwise demands an individual who is passionate about fostering positive customer experiences and capable of managing a comprehensive onboarding process that defines excellence. If you are prepared to shape the future of customer engagement within the climate-tech landscape, we eagerly await your application. Join us in our mission to reshape energy utilization and drive environmental stewardship on an unprecedented scale.

What you believe:

Benefits:

Salary Range: $80,000-$100,000 based on experience (You will work East Coast Hours)

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.