Mansfield Energy Corp

Customer Implementation Manager - Georgia or Remote

Customer Implementation Manager - Georgia or Remote
Notice info
LocationGainesville, GA
Job Typefull time
On-site
Oil and Gas

About This Job

As a Customer Implementation Manager at Mansfield Energy, you'll play a pivotal role in driving the success of our most complex customer programs. Your mission is to orchestrate the seamless onboarding and implementation of these programs, a task that demands a profound understanding of Mansfield's diverse service offerings and cutting-edge technology solutions. This is more than a job; it's a dynamic journey that requires not only your expert knowledge but also exceptional skills in customer engagement, vendor management, internal collaboration, and data analytics. In this role, you are the bridge between our innovative solutions and the needs of our valued customers, forging lasting relationships and ensuring the realization of their objectives. Are you ready to lead the charge in transforming industries, driving customer satisfaction, and shaping the future of energy solutions?

Customer Solution Management and Implementation

Proactive Discovery: Initiate and conduct proactive discovery sessions with customers to gain comprehensive insights into their unique needs and objectives.
Strategic Solutions: Recommend, create, and implement customer-centric business solutions aimed at enhancing customer satisfaction, boosting retention rates, and identifying upselling opportunities. Ensure effective communication with all stakeholders, including internal teams and external partners.
Product Liaison: Collaborate closely with product management stakeholders to promote and deliver best-in-class solutions and processes to both internal teams and external customers. Your role is instrumental in translating customer feedback into product enhancements.
Industry Expertise: Stay at the forefront of industry trends and emerging opportunities. Act as a trusted consultant to customers, providing insights on various aspects related to their operations and industry landscape. Relay key information to the broader commercial leadership team.
Project Management: Leverage PMO resources to meticulously plan and execute activities within the digital vision. Develop robust business cases when necessary for resource investments, ensuring that implementations align with strategic goals.
Stakeholder Coordination: Serve as the point of escalation for internal stakeholders requiring inter-departmental coordination to meet customer requirements. Your role is to streamline processes and ensure seamless execution.
Technical Assistance: Utilize your in-depth product knowledge to provide technical assistance to customers, helping them harness the full potential of our solutions.
Upselling Opportunities: Identify and implement opportunities to upsell complex programs to existing customers and prospects, further driving business growth.
Professional Representation: Ethically and professionally represent Mansfield Energy, our products, and programs to customers, enhancing our brand image.
Strategic Guidance: Provide regular feedback and strategic guidance to executives, keeping them informed about customer needs and market dynamics.
Transparent Communication: Distribute project timelines, expectations, and desired outcomes to both internal and external stakeholders. Publish scheduled status updates to keep all parties well-informed and aligned.


Position Requirements Formal Education & Certification

University degree or minimum ten (10) years equivalent professional experience


Knowledge & Experience

Minimum ten (10) years of experience in the Energy sector. Additional benefit if energy sector experience is specifically in Transportation Fuel market.
Demonstrated understanding of formal implementation and project management methodologies.
Skills to work with customer and internal project management team to identify, assess, and document overall project requirements.


Qualifications & Characteristics

Must show a commitment to customer satisfaction
Strong time management, organizational, problem-solving, and customer service skills.
Proven ability to build and maintain client relationships and firm commitment to project success.
Ability to translate client needs into well-defined and achievable development tasks.
Superior people skills, team oriented, fast learner, very personable, and ability to listen.
Detail oriented, creative, self-starter


Work Environment

40-hour on-site work week
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Some travel required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull time
 
Dallas, TX
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
3 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull time
 
Longview, TX
about 2 months ago
company-logo

Business Analyst – Accounting

Permian Resources
Job TypeFull time
Salary
$110000 - $150000
The Woodlands, Texas
13 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull time
 
Lafayette, LA
5 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull time
 
Houston, TX
over 1 year ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
7 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull time
 
Norman, OK
4 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull time
 
Pittsburgh, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Midland, TX
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull time
 
Houston, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Data Analyst

River City Science Academy
Job TypeFull time
Salary
$20 - $45
Jacksonville, FL
4 months ago
company-logo

Software Integrations Developer

Permian Resources
Job TypeFull time
Salary
$160000 - $210000
The Woodlands, Texas
13 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull time
Salary
$110000 - $130000
Austin, TX
about 1 year ago