Customer Experience Team Member

General Purpose:

The Customer Experience Team member must be responsible, outgoing, and enjoy working in a fast-paced environment. The ideal candidate should be impeccably skilled at holding professional level conversations with those at the Home Office, dealers, and ForeverLawn customers. This candidate needs to have the ability to talk with strangers on the phone and be able to transfer calls to Customer Support depending on the situation. To be successful, candidates need to be able to defend, defuse, and define ForeverLawn. Candidates must be familiar with office management technologies, including the Microsoft Office suite and Apple products.

Key Responsibilities of Customer Support Team member

· Customer/Vendor/Dealer Experience on Phones and in person

· Available to accept customer calls and interactions

· Answer phone on a timely basis

· Greet and make visitors feel welcome to ForeverLawn.

· Interact with dealer owners and team members

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· An effective communicator with good administrative skills

· Value people over process

· Ability to meet deadlines with ease, manage multiple projects, and effectively work with a team

· Good organizational skills

· Ability to succeed in an open, fast-paced, fun office environment

Miscellaneous

· Devotes appropriate attention to ForeverLawn objectives as assigned, ensuring that such goals are met or exceeded.

· Maintains a record of acceptable attendance and punctuality.

· Other duties as assigned.

Education, Experience and Certifications:

High School degree and at least three years of experience in Office Administration or Phones experience. Effective communication skills both written and verbal.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Office information systems, database, e-mail, internet, spreadsheet, presentation, and word processing software. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds.

Working Conditions:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job:

Office environment.

Company Overview

ForeverLawn is a producer and distributor of premium synthetic grass products. We are headquartered in Louisville, OH and support our 90+ independently owned dealerships throughout the United States and Canada. We provide our customers with uniquely designed synthetic grass solutions for applications ranging from lawns to playgrounds, golf greens and pet facilities to sports fields.

We have built our business on the Core Values of Integrity, Quality and Innovation and hold principles above profits. We see excellence in everything we do, including offering outstanding customer service in every interaction. We have assembled a fun, engaging team and pride ourselves on helping others use their gifts and talents to capitalize on opportunities. We work hard, play hard and we like to win.

Job Type: Part-time

Expected hours: 20 – 25 per week

Shift:

Ability to Commute:

Ability to Relocate:

Work Location: In person