Customer Experience Strategy Analyst

Job Title: Customer Experience Strategy Analyst

Work Place Flexibility: Hybrid

Legal Entity: Entergy Arkansas, LLC

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is a hybrid position based out of our offices in Little Rock, AR, and will require in-office work at least 3 days a week. The role will be filled at the Analyst II, III, or Senior level, based on the candidate's experience and qualifications. If selected, a candidate outside the area will need to relocate for this role. Relocation assistance is not available for this posting. The selected candidate will be placed at the Analyst II, III, or Senior level based on education, experience, and demonstrated success at the Analyst level.

JOB SUMMARY/PURPOSE

The Customer Experience Strategy Analyst role is responsible for performing comprehensive data analysis and reporting to support the delivery of exceptional customer service. This position prepares detailed reporting and presentation materials to facilitate external customer meetings with commercial, industrial, and governmental stakeholders. The Customer Experience Strategy Analyst manages and maintains customer service data, products, and services within the CRM system, while also identifying opportunities to improve overall customer service reporting and analytics. This role supports the development of departmental business plans, growth measurements, and strategic intelligence.

JOB DUTIES/RESPONSIBILITIES

MINIMUM REQUIREMENTS

Minimum education required of the position

Minimum experience required of the position

Desired Qualifications:

Minimum knowledge, skills, and abilities required of the position

Any certificates, licenses, etc., required for the position

None

Primary Location: Arkansas-Little Rock Arkansas : Little Rock Job Function: Professional FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NBU NON BARGAINING UNIT Number of Openings: 1 Req ID: 119651 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.